Our approach to the Coronavirus (COVID-19)

We would like to reassure you that the wellbeing of our customers, employees, riders and drivers is our top priority and we have taken the following approach to avoid the spread of coronavirus (COVID-19) within our operations.

We are closely monitoring and adhering to UK Government guidance.

Guidelines suggest the risk level is now high, but we continue to operate as normal whilst implementing best practice across our operations.

We appreciate that you may still need to travel, and we are ready to help you arrive at your destination, reliably and safely as we have been doing for the past 53 years.

Sharing Advice to Remain Healthy

We are continuing to emphasise to our employees, riders and drivers the importance of adopting thorough respiratory and hand hygiene practices and providing the necessary resources such as washing facilities, hand sanitisers and tissues at our facilities.

We are advising employees, riders and drivers of the symptoms of the virus and the requirement to contact NHS 111 and to notify us if they develop symptoms associated with coronavirus, have been in close contact with someone with coronavirus or have been to a country with a high risk of coronavirus.

Anyone with a continuous cough or a high temperature are being told to self-isolate for 7 days.

Courier Deliveries

We understand you may be relying more on deliveries during this time and you can request that items are left at your door on in a safe place when you book with us. If you are in self isolation, we would also ask that you let us know at the point of booking.

Cleanliness of Passenger Vehicles

Our drivers are fully aware of our infection control policy and are being advised to wipe down hard surfaces including door handles as much as possible and we hold contracts with cleaning companies for deep cleans if required.

Helping affected staff and drivers

We have a team available 24/7 to support our teams and in the event anyone needs to self-isolate and will be helping them financially wherever we can.

Contingency Planning

We have robust internal business continuity contingency plans in place which we are putting into practice and are separating our essential and non-essential teams in order to control any spread and ensure that we remain fully operations 24/7.

Thank you for doing your part to keep everyone safe by supporting one another. If you have any questions or concerns, please do not hesitate to contact us at CS@glh.co.uk